Refresh the page
Reload the page once. If you entered information into an activity, note that refreshing may reset that page.
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Metropolitan General Health System
PMHNP Clinical Learning Environment
New Provider Onboarding · Stop 6
Technology Help & Troubleshooting
Most display and interaction problems can be resolved with a few quick checks. Use this guide before requesting additional support.
Start here
Four quick checks
Try a current browser
Use an up-to-date version of Chrome, Edge, Firefox, or Safari. If one browser behaves unexpectedly, try another.
Check the connection
Confirm that other webpages load normally. Reconnect to Wi-Fi or move to a more stable network if needed.
Reduce browser interference
Temporarily disable content blockers for this site or open a private browsing window to test whether an extension is interfering.
Problem-specific guidance
If the quick checks did not solve it
A page is blank or will not load
- Refresh once, then reopen the page from the site navigation.
- Try a private browsing window or a different supported browser.
- Check whether a network or security filter is blocking the page.
A button, tab, or activity does not respond
- Wait a few seconds, then select the control once.
- Refresh the page and repeat the action.
- Try the activity on a laptop or desktop if a mobile device is limiting the interaction.
Text, tables, or chart sections look cut off
- Reset browser zoom to 100 percent.
- Rotate a mobile device or use a wider screen.
- Scroll within the page and close any browser side panels.
A resource link or download does not open
- Allow pop-ups or downloads for the site when prompted.
- Check the browser download tray or Downloads folder.
- For a protected external resource, sign in through the organization that provides access.
Protect privacy: Never include real patient information, passwords, access codes, or personal data in a screenshot or help request.
Keep a record: If a time-sensitive problem persists, note when it occurred and save the non-sensitive error message.